Return Policy/Shipping

When you purchase from My, Oh Mai Bawdy LLC. You are agreeing to our policies and conditions.

ORDER CANCELLATION

You are able to cancel you order, as long as you contact us WITHIN 24 hours and your order has not been shipped. Please contact support@myohmaibawdy.com with your order number, and we’ll be more than happy to process your cancellation.

INVALID ADDRESS

Please ensure YOUR ADDRESS IS CORRECT AT CHECKOUT. If we send an email and get no response, your order will be canceled and refunded, minus a restocking fee up to 25% of the order. As your order would have already been packaged and prepared for shipment.

RETURN/EXCHANGES

*ALL SALES ARE FINAL, NO REFUNDS*

Due to the nature of our products and sanitary purposes, we will not accept returns or exchanges. ALL SALES ARE FINAL. If an item is damaged or broken, please contact us within 3 business days of receiving the package, at support@myohmaibawdy.com. Please also provide order number and an image of the package.

If your package get returned to us due to an incorrect address. The order will be refunded (minus the shipping cost & up to a 25% restocking fee). Once it’s physically back in our possession.

SHIPPING/PROCESSING

Our current processing time is 1-10 business days. Shipping time approximately 1-3 days (Priority Shipping).

We strive to provide efficient and quick service to all of our valued customers. Keep in mind shipping timeframes in the United States continue to be impacted due the the Covid-19 pandemic. We are not responsible for shipping misinformation, or after the product is sent to USPS (lost/stolen packages).

If you placed an order from Monday-Wednesday before 12pm, your order will be processed for shipping the same day. Orders placed on Thursday and weekends will be shipped the following Monday. We want to ensure your package arrives to you in a timely manner and as quickly as possible.

MELTING POLICY (WHIPPED BAWDY BUTTER)

At My, Oh Mai Bawdy, we do not use synthetic stabilizers.  As a result, our natural products are sensitive to temperatures in warm to extreme heat, the consistency of our whipped bawdy butters may alter and soften. We assure you, that even though the consistency has changed, the moisturizing elements and properties remain the same.

This also pertains to our bawdy butter scrub bars. Please note, that even though there is a vegan wax in our scrub bar, cocoa butter and shea butter will begin to melt in high heat. Our natural products are sensitive to temperatures in warm to extreme heat. However, if it does begin to melt, simply place your bawdy butter scrub bar or bawdy butter in the refrigerator.

Once it is fully cooled, it will harden and be ready for use. Refunds will not be issued if the product melts. Please be cognizant of the package's arrival to avoid products sitting in heat for a duration of time.

During the summer months, we package our bawdy butters in cool shield thermal bubble wrap along with a reusable gel ice pack to decrease the risk of melting.